Microsoft has delivered a temporary take care of for the Windows 10 blue monitor crashes plaguing clients when printing following installing the March 2021 cumulative updates.
Redmond confirmed the recognized challenge producing Home windows 10 BSOD crashes after BleepingComputer noted a wave of consumer complaints concerning program crashes when printing.
Following putting in the updates released in the course of this Patch Tuesday, “you may possibly get an APC_INDEX_MISMATCH error with a blue display when attempting to print to sure printers in some apps,” Microsoft stated.
“We are performing to solve an situation impacting a subset of prospects utilizing particular printers,” a Microsoft spokesperson informed BleepingComputer.
Platforms impacted by Home windows 10 BSOD crashes include the next both equally client and server variations operating March 2021 cumulative updates:
- KB5000802: Home windows 10 2004/20H2 & Windows Server 2004/20H2
- KB5000808: Home windows 10 1909 & Windows Server 1909
- KB5000822: Home windows 10 1809 & Home windows Server 2019
- KB5000809: Windows 10 1803 & Windows Server 1803
According to Microsoft, this concern “influences a subset of Kind 3 printer drivers and does not have an effect on printer drivers that are Kind 4.” Use the steps out there right here to come across the printer driver form mounted on your procedure.
In accordance to consumer stories, printer makes impacted by this identified concern include Kyocera, Ricoh, and Dymo.
“I am the technical guidance manager for KYOCERA printers in my nation,” one consumer claimed on March 12th, a few days soon after the updates have been produced.
“We encounter hundreds of cell phone calls from clients whose desktops crash subsequent a KB5000802 update.”
Formal workaround out there
When Microsoft is investigating the crash problems and is functioning on an update, you can uninstall the offending updates adhering to the ways described in this article to restore printing operation and get rid of the blue screen glitches.
Having said that, if you will not want to remove the safety updates deployed with the March cumulative updates, you can use an formal temporary take care of offered by Microsoft to mitigate the problem.
Whilst Microsoft provides a movie detailing the workaround instructions, but we have also comprehensive the ways below the embedded movie.
To print from 32-bit apps (e.g., Acrobat, OpenOffice) on 64-bit Windows variations devoid of crashing, Microsoft endorses enabling Immediate Printing for your printer employing the subsequent procedure:
- Open an elevated command prompt and operate the pursuing command to find if the function is previously toggled on (change PRINTERNAME with the title of your printer):
rundll32 printui.dll,PrintUIEntry /Xg /n PRINTERNAME
If Direct Printing is not enabled, run the pursuing command from the exact elevated command prompt (switch PRINTERNAME with the name of your printer):
To print from 64-bit apps on 64-bit OS or applying 32-bit apps on 32-bit OS, you have to obtain and set up the Software Compatibility Toolkit to apply the PrinterIsolationAware resolve to affected applications making use of the Compatibility Administrator resource.